Conversations

Conversations are the runtime record of how users interact with agents across the platform.

What a Conversation Represents

A conversation usually includes:

• a target agent
• user messages
• assistant responses
• streaming state
• surface-specific identifiers
• optional system or tool context

Where Conversations Happen

Conversations can originate from:

• dashboard chat
• widget sessions
• API clients
• messaging bots
• extension surfaces
• mobile clients using the Flutter chat SDK

Streaming Model

Synkora is streaming-first. In most interactive surfaces, responses are sent incrementally so the user sees progress immediately instead of waiting for one large response payload.

Context Model

Conversation behavior is shaped by:

• the agent’s system prompt
• prior message history
• attached knowledge bases
• tool results
• optional page or surface context, depending on the client

Why Conversations Matter Operationally

Conversations are not just UX data. They drive:

• support workflows
• evaluation and debugging
• usage tracking
• billing attribution
• escalation and follow-up flows